Refund policy

If you are not satisfied with your purchase, then you can return your item within 14 days of receiving your order by following the returns process below:

All products are covered by our standard 1-month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure, exposure to swimming pools or sea water and general wear and tear.

Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.

Missing crystals are not classed as a manufacturing fault, and items with missing crystals outside the 14-day return policy but inside the 1-month warranty can be replaced free of charge, but shipping costs are the responsibility of the customer.

The purchased item you wish to return must be received by us within 14 days of receiving your order.

Please note we do not accept returns on earrings due to hygiene reasons. If you return earrings, they will be posted back to you and you will not receive a refund.

Any lost items cannot be replaced or refunded.

Please contact us at sales@bellacrystals.com quoting your order number for instructions on how to return your item.

The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original branded gift box and original branded postal packaging in which it arrived. Items that appear worn or used will not be refunded and returned to the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

Exchanges:

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

International Returns: 

Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. You must also state that the item is of no retail value, as we cannot accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer. Please note we do not refund international customs taxes and sales charges.

Sales and Promotions:

Sales prices are applicable from the point of announcement and advertisement. Items purchased at full RRP are not applicable to be discounted after payment has been taken.

Promotional codes:

Only one promotional code can be used at a time. Gift cards cannot be used alongside any other promotional codes. 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bellacrystals.com